SoleSmooth Shipping Policy

Last Updated: August 25, 2026

Thank you for shopping with SoleSmooth. This Shipping Policy explains our estimated delivery times, order processing, tracking, and what to expect after placing an order.

Shipping Time

Our estimated delivery time is 8–17 days after your order has been processed and shipped.

Please keep in mind that shipping times are estimates and may vary depending on your location, carrier delays, customs processing, holidays, weather conditions, or other circumstances outside of our control.

Order Processing

Orders are processed before they are handed over to the shipping carrier.

Once your order has been processed and shipped, you will receive shipping confirmation when available.

Processing times are separate from the estimated 8–17 day delivery timeframe.

Order Tracking

If tracking information is available for your order, it will be provided after your package has been shipped.

Please allow some time for tracking information to update after receiving your tracking number. In some cases, tracking may not show movement immediately even though your package is already in transit.

Shipping Delays

While most orders arrive within the estimated timeframe, delays can occasionally occur.

Possible causes of shipping delays include:

• High order volumes

• Carrier delays

• Customs processing

• Weather conditions

• Holidays

• Transportation disruptions

• Incorrect customer information

• Events outside of SoleSmooth's control

A shipping delay does not automatically mean that your package is lost.

If your order is still in transit, please allow additional time for the carrier to complete delivery.

Incorrect Order Information

Customers are responsible for providing accurate order information at checkout.

Please carefully review your information before submitting your order.

If you notice an error after placing your order, contact us as soon as possible at thesolesmooth@gmail.com.

We will do our best to update your order if it has not yet been processed or shipped. However, we cannot guarantee that changes can be made once processing has begun.

SoleSmooth is not responsible for delivery problems caused by incorrect information provided by the customer.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot find it, we recommend:

• Checking around the delivery location

• Checking with other members of your household

• Checking with nearby neighbours if appropriate

• Contacting the shipping carrier for additional delivery information

Once a package has been confirmed as successfully delivered by the carrier, SoleSmooth cannot guarantee replacement or reimbursement for packages that are lost, stolen, or misplaced after delivery.

Lost Packages

If your tracking information has not updated for an extended period or you believe your package may have been lost during shipping, contact us at thesolesmooth@gmail.com.

We will review the available tracking information and may contact our shipping or fulfillment provider to investigate the issue.

If a package is confirmed to have been lost before successful delivery, we will determine the appropriate resolution based on the circumstances and applicable law.

Customs and Import Delays

Some international orders may be subject to customs processing.

Customs inspections and processing times are controlled by local authorities and are outside of SoleSmooth's control.

Any customs-related delays may extend the estimated delivery timeframe.

Customers are responsible for any applicable customs duties, import fees, or taxes unless otherwise stated at checkout.

Multiple Packages

In some cases, orders containing multiple products may be shipped separately.

If this happens, your items may arrive on different days and may have separate tracking information.

Receiving only part of your order does not necessarily mean that the remaining items are missing.

Delivery Estimates

The 8–17 day shipping timeframe is an estimate and is not guaranteed.

SoleSmooth is not responsible for shipping delays caused by carriers, customs authorities, weather, transportation issues, or other circumstances beyond our reasonable control.

We will always do our best to assist customers who experience unusual or significant shipping delays.

Refused or Unclaimed Packages

If a customer refuses delivery or fails to collect a package from the carrier, the order may be returned.

Refused or unclaimed packages are not automatically eligible for a refund.

Any additional shipping costs associated with resending an order may be the customer's responsibility.

Holiday Shipping

Shipping times may be longer during holidays, major sales events, or periods of high shipping demand.

We recommend placing orders early if you need your package before a specific date.

SoleSmooth cannot guarantee delivery by a particular holiday, event, birthday, or other deadline unless specifically stated.

Contact Us

If you have questions about your shipment, tracking information, or delivery status, please contact us at:

thesolesmooth@gmail.com

Please include your order number when contacting us so we can assist you as quickly as possible.