SoleSmooth Refund & Return Policy

Last Updated: August 25, 2026

Thank you for shopping with SoleSmooth. Please read this Refund and Return Policy carefully before placing your order. By purchasing from SoleSmooth, you acknowledge and agree to the terms outlined below.

All Sales Are Final

All purchases made through SoleSmooth are considered final sale.

We do not accept returns, exchanges, cancellations, or refund requests simply because you have changed your mind, no longer want the product, ordered the wrong color or variation, found a different product elsewhere, or otherwise decide that you no longer wish to keep your purchase.

Please carefully review your order, product selection, quantity, shipping information, and all other order details before completing checkout.

No Refunds for Change of Mind

SoleSmooth does not provide refunds for change-of-mind purchases.

Examples of situations that are not eligible for a refund include, but are not limited to:

• You changed your mind after placing your order.

• You no longer want or need the product.

• You ordered the wrong color, option, or quantity.

• You expected the product to look or feel differently based on personal preference.

• You found the product for a different price elsewhere.

• You placed an order by mistake.

• You did not fully read the product description before purchasing.

• You no longer wish to wait for an order that is still within the stated delivery timeframe.

• You entered incorrect information while placing your order.

Once an order has been placed and processed, the sale is considered final.

Order Cancellations

We begin processing orders as quickly as possible after they are placed.

Because of this, we cannot guarantee that an order can be cancelled or changed once it has been submitted.

If you notice an issue immediately after placing your order, you may contact us at thesolesmooth@gmail.com. We will do our best to assist you, but we cannot guarantee that changes or cancellations can be made before your order is processed or shipped.

If the order has already been processed or shipped, it cannot be cancelled.

Damaged, Defective, or Incorrect Items

Although all sales are final, we want customers to receive the product they ordered in acceptable condition.

If your item arrives damaged, defective, or you receive the wrong item, please contact us at thesolesmooth@gmail.com as soon as reasonably possible after receiving your order.

Please include:

• Your order number.

• A description of the issue.

• Clear photos or videos showing the problem.

• Photos of the product and packaging when applicable.

We may request additional information or evidence so we can properly review your claim.

If your claim is approved, SoleSmooth may, at our discretion and where permitted by law:

• Send a replacement item.

• Send a replacement part.

• Offer store credit.

• Provide another appropriate resolution.

• Issue a refund when required by applicable law or when we determine that a refund is the appropriate resolution.

Submitting a claim does not automatically guarantee approval.

Items Damaged After Delivery

SoleSmooth is not responsible for damage caused after the product has been successfully delivered.

This includes damage resulting from:

• Improper use.

• Accidental damage.

• Misuse or abuse of the product.

• Failure to follow product instructions.

• Improper storage.

• Normal wear and tear.

• Unauthorized modifications.

• Damage caused by the customer or another person after delivery.

Claims for these types of damage are not eligible for a refund or replacement unless otherwise required by law.

Used Products and Hygiene

Because SoleSmooth products are intended for personal care and may come into direct contact with the body, we generally cannot accept returns of used or opened products for hygiene and sanitary reasons.

Once a product has been opened, used, tested, or placed in contact with the body, it cannot be returned simply because you no longer want it.

This restriction does not affect any rights you may have under applicable consumer protection laws if the item is defective, damaged, unsafe, or otherwise legally required to be refunded or replaced.

Incorrect Product Selection

Customers are responsible for reviewing the product page and selecting the correct product variation before placing an order.

We are not responsible for refunding or replacing products when the customer:

• Selects the wrong color.

• Selects the wrong variation.

• Orders the wrong quantity.

• Accidentally places multiple orders.

• Purchases an item without reviewing the product description.

Please verify all order details before checkout.

Incorrect Order Information

Customers are responsible for ensuring that the information submitted during checkout is accurate and complete.

If incorrect information causes a delivery issue, delay, failed delivery, returned shipment, or other problem, SoleSmooth is not obligated to provide a refund.

If you notice an error shortly after placing your order, contact thesolesmooth@gmail.com as soon as possible. We will attempt to correct the information if the order has not yet been processed, but changes cannot be guaranteed.

Refused or Unclaimed Deliveries

Orders that are refused, rejected, abandoned, or left unclaimed by the customer are not automatically eligible for a refund.

If a shipment is returned to us because it was refused or not collected, any resolution will be reviewed on a case-by-case basis.

Additional shipping or handling costs may apply if the customer requests that the order be shipped again.

Delivery Delays

Estimated shipping and delivery times are estimates only.

Delivery delays may occur due to circumstances outside our control, including carrier delays, customs processing, weather conditions, increased shipping volume, holidays, transportation disruptions, or other unforeseen circumstances.

A delayed shipment does not automatically qualify for a refund if the order is still in transit.

If you believe your package is significantly delayed or lost, contact thesolesmooth@gmail.com and we will review the available tracking information.

Packages Marked as Delivered

If tracking information shows that an order has been delivered, but you cannot locate the package, please first:

• Check around the delivery location.

• Check with other members of your household.

• Check with neighbours where appropriate.

• Contact the shipping carrier for additional delivery information.

SoleSmooth is not responsible for packages that are lost, stolen, misplaced, or taken after the carrier confirms successful delivery, except where otherwise required by applicable law.

Lost Packages

If tracking information indicates that a package may have been lost in transit, contact us at thesolesmooth@gmail.com.

We may work with the carrier or fulfillment provider to investigate the shipment.

A replacement or other resolution may be offered when we determine that the package was lost before successful delivery.

Refund Processing

If SoleSmooth approves a refund, it will normally be issued to the original payment method whenever possible.

Once a refund is issued by us, the time required for the funds to appear in your account depends on your bank, card issuer, payment provider, or financial institution.

Processing times are outside SoleSmooth's control after the refund has been submitted.

Shipping Costs

Original shipping charges, expedited shipping charges, shipping protection fees, and other delivery-related fees are generally non-refundable unless required by law or the refund results from an error made by SoleSmooth.

If a return is specifically authorized by SoleSmooth, customers may be responsible for return shipping costs unless otherwise stated.

Do not send a product back without first receiving authorization from us.

Unauthorized returns may not be accepted or refunded.

Chargebacks and Payment Disputes

If you experience an issue with your order, please contact us at thesolesmooth@gmail.com before initiating a chargeback or payment dispute.

We are happy to review legitimate order concerns and attempt to resolve them directly.

If a payment dispute is opened, SoleSmooth may provide the payment processor with relevant order information, shipping information, tracking information, communications, and other records necessary to respond to the dispute.

Promotional and Discounted Items

Products purchased during a promotion, discount, sale, bundle offer, or special pricing event are also considered final sale.

Discounted pricing does not create an additional right to return or refund an item.

Digital Gift Cards or Store Credit

If SoleSmooth offers gift cards, promotional credit, or store credit, such amounts are generally non-refundable and cannot be exchanged for cash except where required by law.

Fraudulent Claims

SoleSmooth reserves the right to refuse refund, replacement, or return requests that we reasonably believe involve fraud, abuse, false information, manipulated evidence, repeated misuse of our policies, or other suspicious activity.

We may also restrict future purchases from customers who repeatedly abuse our refund or replacement process.

Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights that cannot legally be excluded under applicable consumer protection laws.

Where applicable law requires SoleSmooth to provide a refund, replacement, repair, cancellation right, or other remedy, those legal requirements will take priority over this policy.

Policy Changes

SoleSmooth reserves the right to update or modify this Refund and Return Policy at any time.

Any changes will apply from the date the revised policy is posted on our website.

Customers are encouraged to review the policy before making a purchase.

Contact Us

If you have questions about your order, believe you received a damaged, defective, or incorrect product, or need assistance with an eligible claim, please contact:

thesolesmooth@gmail.com

Please include your order number and a clear explanation of the issue so we can assist you as efficiently as possible.